Privacy & Data Protection
Privacy Policy
Your privacy matters to us. Learn how Paradise Polyclinic collects, uses, and protects your personal information.
Last updated: January 2025Welcome to Paradise Polyclinic. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing our website or booking an appointment, you consent to the practices described in this policy. We are committed to maintaining the trust you place in us and protecting your personal data in accordance with applicable UAE regulations.
Information We Collect
- Personal identification information (name, email address, phone number, date of birth)
- Medical and health-related information provided during consultations or appointments
- Payment and billing information processed securely through our payment partners
- Website usage data, IP addresses, browser type, and cookies for analytics purposes
- Communications you send us via contact forms, email, or WhatsApp
How We Use Your Information
- To schedule, confirm, and manage your appointments and consultations
- To provide personalized medical advice and treatment recommendations
- To process payments and send invoices or receipts
- To communicate important updates about your treatment or our services
- To improve our website, services, and patient experience
- To comply with legal, regulatory, and medical record-keeping obligations in the UAE
Data Security
- We implement industry-standard SSL encryption to protect data transmitted to and from our website
- Patient records are stored securely and accessible only to authorized medical staff
- We do not sell, rent, or trade your personal information to third parties
- Payment information is processed through PCI-DSS compliant payment gateways
- We conduct regular security reviews to safeguard your data
Sharing Your Information
- We may share information with treating physicians or specialists involved in your care
- Trusted service providers (e.g., appointment systems, payment processors) under strict confidentiality agreements
- Government or regulatory authorities when required by UAE law
- We will never share your data for marketing purposes without your explicit consent
Cookies & Tracking
- Our website uses cookies to improve your browsing experience and remember your preferences
- Analytics cookies help us understand how visitors interact with our site
- You can control or disable cookies through your browser settings at any time
- Disabling cookies may affect certain features and functionality of the website
Your Rights
- You have the right to access, correct, or delete your personal data held by us
- You may withdraw consent for marketing communications at any time
- To submit a data request, email us at info@paradiseclinic.ae
- We will respond to all data requests within 30 days
Changes to This Policy
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- The updated policy will be posted on this page with a revised "Last updated" date.
- We encourage you to review this page periodically to stay informed about how we protect your information.
- Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Questions About Your Privacy?
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is happy to help.